Global Rooms

Use of this web site is subject to these terms & conditions and by using the web site you show your agreement the same. If you do not accept our terms, please do not use this web site.

For the avoidance of doubt, PTS is a trading name of Personalised Travel Services Ltd. This site is operated and controlled by ResDirect International on it's behalf. References to "PTS", "our", "we or "us" refer and directly relate to ResDirect International. In all cases PTS act's as agent and not principle for any bookings made via this site. Furthermore it should be noted that in some cases ResDirect may act only as booking agent on behalf of accommodation owners and therefore, your contract may be made directly with them. In these cases, once the contract is made, the accommodation owner is responsible to you in order to provide you with what you have booked and you are responsible to pay for it, in each case subject to these booking conditions, and any other terms and conditions specific to that particular accommodation. You warrant that you are at least 18 years of age. (You must be 21 years of age to check into Las Vegas hotels). Please note, Passport, visa and health requirements are your sole responsibility. By accepting our terms and conditions, should you book any travel related products on our web site, you are automatically bound by these terms and conditions. Each country has its own entry requirements. It is your responsibility to make sure that you have and carry with you the necessary documentation ie, valid passport and visa (where applicable). Except as otherwise provided in these booking terms and conditions, your statutory rights are not affected.

Alterations

ResDirect International reserve the right, at any time and without notice, to remove or cease to supply any product of service contained on this web site. In the event that such removal takes place we shall not be liable to you in any way whatsoever for such removal.

Prices, and details, of products and services (and any offers) posted online are subject to change without notice. Offers of any kind will also be subject to terms and conditions. All products, services and offers are subject to availability and o give no guarantee with regard to this point. The provision for details of products and services or offers on this web site are not, and should not be construed as, an offer to sell or buy such products or services by the relevant company. The company advertising the products and services concerned may accept or reject your offer at its sole discretion.

This web site is for both commercial (e.g. travel agencies, airlines, car hire companies and hotel operators etc.) and non-commercial (personal) use only. The products and services contained on this web site may be supplied on a commercial basis on the basis that the commercial user clearly identifies all the Terms and Conditions upon which we trade to their clients and by using this site the commercial user warrants their client consents to the relevant Terms and Conditions (in so far as that “client” provides personal data which, by using this web site the commercial user consents to our processing such data in accordance with these Terms and Conditions and our Privacy Policy.

In the event that you use any of the products or services contained on this web site for commercial use, then we shall be entitled to charge you at our rates from time to time in force and previously notified to you in respect of such commercial use. However and for the avoidance of doubt, we are under no obligation to previously notify you in respect of such commercial use.

The copyright in the material contained in this web site belongs to ResDirect International or its licensed source. For the purposes of a transaction with us any person may copy any part of this material, subject to the following conditions:

We reserve the right to change these terms and conditions at any time by posting changes on the web site. It is your responsibility to review the web site terms and conditions regularly to ensure you are aware of our latest terms and conditions. Your use of this web site after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for on-line, together with any related application and/or proposal form duly completed and submitted to us (and received by us). Any amendment to any terms and conditions must be agreed in writing by us, or, if appropriate, by the relevant company with whom you contract.

Whilst we have taken care in the preparation of the contents of this web site, the web site and information, names, images, pictures, logos and icons regarding or relating to us or any part of our Group and/or associated and/or sister companies, or the products and services of the same (or to third party products and services or those of our carefully selected partners), are provided on an “as existing” basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will we and/or our group, sister or associated and/or partner companies be liable (whether in contract or tort, including negligence or breach of statutory duty or otherwise) for any losses sustained and arising out of or in connection with use of this web site including, without limitation, indirect or consequential losses, loss of profit, loss of data or special loss.

We do not make claim that the information contained in this web site is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in the web site or for any reliance placed by any person or party (including but not limited to any third party) on the information contained herein. Furthermore and for the avoidance of doubt, should a manual input “pricing” or “description” error occur, we reserve the right to inform you, cancel your booking for “nil” cost and give you the option to re-book at the higher price or lower price

We do not warrant that the functions or materials accessible from or contained in this web site will be uninterrupted or error free, that defects will be corrected or that this web site or the server that makes it available are virus or bug free or represent the full functionality, accuracy or reliability of the materials.

If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this web site) should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable. Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.

Headings

Headings used in these terms and conditions are for convenience only and shall not affect their interpretation. Headings used in these terms and conditions are for convenience only and shall not affect their interpretation.

Unless otherwise specified, the products and services described in this web site are available only to UK residents (excluding the Channel Islands and Isle of Man). The information on this web site is not directed at anyone other than UK residents and applications from others will, unless otherwise stated, not be accepted. We make no representation that any product or service referred to on the web site is appropriate for use, or available in other locations. The information and other materials contained in this web site may not satisfy the laws of any other country and those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. The phone numbers provided only apply to phone calls made from within the UK.

These Terms and Conditions and any terms and conditions relating to products or services described in this web site shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of England and Wales.

Certain (hypertext) links may lead you to web sites that are not under the control of ResDirect International or their carefully selected partners. When you activate any of these links, you will leave our web site and we have no control over and will accept no responsibility or liability in respect of the material on any such other web site. By allowing links with third party web sites we do not intend to solicit business or offer any security to any person in any country, directly or indirectly.

Entirely subject to our Privacy Policy telephone calls using the telephone numbers provided on this web site and email correspondence with us at the email addresses accessible through, or discernible from, this web site may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same.

If you apply for any product or service detailed on this web site, these Terms and Conditions should be read in conjunction with any other terms and conditions which relate to any such product or service ie Booking Terms and Conditions (in particular those of our carefully selected partners e.g. airlines, car hire companies and hotel operators) and, in the event of any contradiction between these Terms and Conditions and the specific terms and conditions relating to such product or service, the latter shall prevail. For the purposes of these Terms and Conditions, “product(s)” and “service(s)” shall not include, without limitation, any representation and/or warranty and/or advice as to the suitability and/or fitness for purpose of either for the user’s express and/or implied purpose. Nothing in these Terms and Conditions affects your statutory rights as a consumer.

The images, logos and names on this Web Site identify ResDirect International and our carefully selected partners. Nothing contained in this web site shall be deemed to confer on any person any licence or right on the part of the companies mentioned above or any third party with respect to any such image, logo or name.

Important

By agreeing to our terms and conditions, you are also agreeing to our booking conditions, privacy policy and security policy. It should be noted that these combined constitute your agreement with us.

For the avoidance of doubt, PTS is a trading name of The Global Travel Group Plc. This site is operated and controlled by ResDirect International on it’s behalf. References to “PTS”, “our”, “we or “us” refer and directly relate to ResDirect International. In all cases The Global Travel Group Plc act’s as agent and not principle for any bookings made via this site.

You warrant that you are at least 18 years of age. (You must be 21 years of age to check into Las Vegas hotels).

Please note, Passport, visa and health requirements are your sole responsibility.

By accepting our terms and conditions, should you book any travel related products on our web site,you are automatically bound by these terms and conditions.

Each country has its own entry requirements. It is your responsibility to make sure that you have and carry with you the necessary documentation ie, valid passport and visa (where applicable).
Except as otherwise provided in these booking terms and conditions, your statutory rights are not affected.

Bookings will be confirmed, subject to availability and authorisation of full payment via Credit or Debit card

All hotel reservations, unless indicated as “immediate” are subject to availability at the time of request. All travel products provided herewith should be used as a guideline only and are subject to change. PTS cannot guarantee confirmation for your reservations without prepayment. The “Travel Voucher” will be issued only after receiving the complete payment for the reservations.

ACCOMMODATION GRADING

We categorise all accommodation to give a general guide however, standards can vary between accommodation of the same class in different countries, and even in the same country. For example city accommodation which often caters for business as well as leisure travellers may well have generally higher standards than beach resort accommodation where the whole atmosphere will tend to be more relaxed. It is important to read carefully the individual accommodation descriptions. A comparison of cost may also give some idea of how accommodation in the same resort / country is likely to compare in terms of general standards. Accommodation, whatever the rating, is based on a twin or double standard room unless otherwise stated.

SINGLE/TWIN OR DOUBLE ROOMS

It is an unfair fact of life that single travellers often have to pay over the odds for a room, often up to twice the price each person in a twin room might have to pay. So we have negotiated some super deals and are delighted to offer you the widest choice of single saver offers in the long haul market today. However please note that the standard and location of these single rooms is not always as good as that of twin/double rooms even when you pay the single supplement.

A third or fourth person sharing a room either shares existing beds or has an extra bed (which may be of camp bed style) placed in a double/twin room. As conditions may be cramped you may wish to consider booking additional rooms.

Generally, your accommodation will be available between approximately noon and 3 pm on the date of arrival , and is to be vacated between 10 am and noon on the date of departure, irrespective of your arrival or departure times and unless we have stated otherwise. Should you wish your room to be ready prior to this time frame on your day of arrival or available after 10 am for an afternoon or evening departure, it may be possible to reserve the room at the time booking however this will be on a “subject to request” basis. Should we not be able to accommodate your request, you may also ask at reception (if applicable) on your date of arrival or at any time during your stay.

When the offer of a room upgrade is mentioned, it is usually an upgrade to the next category of the room (not suite) available within the establishment. We will of course do everything possible to arrange this, but it is not always possible to guarantee the provision of, for example, a double bed for honeymoon couples. In order to qualify, your stay and/or holiday must be started and completed within the date band specified, under the individual offers as stated.

You will need a full 10 year passport to travel to the destinations we feature in this brochure. Some destinations also require visas. You should contact your GP or a specialist vaccination centre for details of the measures you will need to take prior to departure. We will also be happy to advise you at the time of booking.

HOLIDAY SEASONS

Most of the destinations we feature/advertise are available all year round. Some do have quieter ‘off peak’ periods when you can take advantage of uncrowded beaches and more personal attention from staff. At this time it may be necessary for establishments to scale down the size of some of their facilities, such as restaurants, to match demand. Similarly, during peak period’s establishment’s often experience full occupancy which may result in a livelier atmosphere and slower service.

Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your holiday and some religious holidays such as Ramadan, which affects many Moslem countries, may result in a reduction of facilities and entertainment. Others are somewhat chaotic but great fun to be a part of. We suggest that you take this into consideration when selecting your departure date. We will be happy to advise you at the time of booking

Many establishments, especially in cities and major beach resorts, accommodate conventions and conferences. Also, at certain times of the year, some destinations have an influx of groups such as students, associations or clubs. The accommodation we feature, is often shared with guests from many other countries with different cultures and customs and therefore, we have no control over the acceptance of bookings at the accommodation we feature other than our own. We are therefore unable to accept responsibility for any limitation of facilities due to such groups or inconvenience that their activities may cause you.

Meals if included, are based on table d’hote menus, or a meal voucher system unless specified otherwise. Holidays which include main meals generally commence with dinner on the day of arrival at your accommodation, terminating with breakfast (on half board) or lunch (on full board) on the day of departure. No refunds on meals “not taken” can be given. Special diets of any kind (including vegetarian) can seldom be catered for adequately within the constraints of a table d’hote menu and cannot be guaranteed. We would therefore strongly suggest that anyone with special requirements takes a holiday where no meals (or only breakfast) is included and simply buys the most acceptable dishes from restaurants available locally. In some cases you may find the cost of the meal cheaper however, we regret that it will not be possible to refund the difference. If you have paid a” half board” supplement, it may be possible at some establishments to ask for a credit from the table d’hote dinner to be used against a meal in an a la carte restaurant (within the same accommodation). Please note, if you book accommodation on an “all-inclusive” basis, accommodations differ in their “all-inclusive” offerings and this will be detailed to you at the time of booking. Assumptions should not be made that accommodations booked on this basis will include for example “branded” spirits ie, they may offer local alternatives.

PAYMENT

We reserve the right to increase or decrease prices which may be necessary as a result of a fluctuation in currency exchange rates or trade fair periods
You must make payment for any Hotel extras (such as incidental charges, meals, meal supplements, mini-bar, dry cleaning and laundry) prior to your departure from the hotel.
Rates differ according to season. All rates are quoted in Great Britain Pounds unless otherwise stated. Any subsequent change to the basis of your reservation shall be due in Great Britain Pounds unless otherwise stated.
All travellers are responsible for paying their hotel, airline, tours, car rentals and cruises, custom fees, gratuities, and hospitality fees associated with their itineraries.

As a condition of booking every customer who travels must have adequate insurance cover.

Should you wish to alter your booking after it has been confirmed, a charge may be levied each time a change is made. You will also be required to pay any difference in price if the revised travel itinerary is a higher price. Fax and other communication charges may also be levied.

We would like to advise that Airlines do not permit name changes, and it will be necessary for you to pay the cancellation charges relating to the airfare purchased which could be up to 100% and require a new ticket to be purchased.

Notice of cancellation must be made in writing through your travel agent, or direct with us by the lead name on the booking. The cancellation will become effective from the date we receive your cancellation notice The cancellation charge will be levied by the amount indicated when you made your booking or by viewing the “mybookings” section of our website thereafter.

Cancellation fees are not applicable for Group Bookings where a non-refundable deposit is required in order to hold the reservation once an invoice is issued and full payment must be received six weeks prior to departure after which time no refund can be made

Any curtailment of a booking will be treated as a cancellation and will be subject to 100% cancellation fee which cannot under any circumstances be waived or altered by a hotelier or other agent. If a cancellation is caused by force majeur, the client is liable for all expenses incurred on their behalf. All clients are strongly advised to take adequate travel insurance which includes sufficient cover in the event of a cancellation.

All amendments (unless made online, where available) will be chargeable at £20 (this also applies when bookings are cancelled and re-booked)

An amendment will be classed as :
Change to Name
Change to date of Travel
Change to Room Type (including number of passengers change)
Change to Board Basis
Change to Duration of stay

Special Events/ Trade Fairs

You should be aware that Hotels may apply higher cancellation charges if a special event is taking place at that time and this will be advised to you at the time of booking.

We hope and expect to be able to provide you with all the services we have confirmed to you at the time of booking. We plan arrangements a long time in advance sometimes using independent suppliers etc.,over whom we have no direct control. It is the case that on occasion, changes do have to be made and we reserve the right to make these changes. Most of these changes are minor however, if we consider them a SIGNIFICANT CHANGE we will endeavour to advise you or your Travel Agent as soon as reasonably possible.
We consider a SIGNIFICANT CHANGE to be one where there has been a change of resort, a change of accommodation to that of a lower category and/or price

In the case of you being advised of a SIGNIFICANT CHANGE of accommodation prior to your departure, we will provide you with three alternatives:

In all 3 cases, compensation will be paid as detailed below:
Period before departure within which a “Significant” change is notified to you or your travel agent

We will not be liable to pay any compensation if we are forced to cancel or in any way change your holiday as a result of situations outside our control which neither we nor our suppliers could foresee or forestall even with all due care. For example technical problems with transport, changes imposed by rescheduling or cancellation of flights by an airline or main charterer, the alteration of the airline or aircraft type, war or threat of war, civil strife, industrial disputes, natural disaster, bad weather, terrorist activity.

BUILDING AND DEVELOPMENT WORK

Many accommodations and resorts are continuing to develop, sometimes rapidly and intensively and often with little or no advance warning. Whilst we have no control over such work, as a responsible Accommodation provider, it is important to us that you are aware of any significant building /refurbishment work that may be going on during your stay. General refurbishment at these establishments are necessary to maintain standards but if we are informed of such work, we will endeavour to notify you of any activity as soon as possible, however near to your departure this may be.

Every effort has been made to ensure the accuracy of descriptions and facilities. However, there may be occasions when an advertised facility is withdrawn. Whenever possible you will be advised of any such changes as soon as possible, provided we have been advised. Where it is stated that hotels have nightclubs, discos, entertainment, or provide facilities such as tennis courts, the hotel may make charges and equipment is not always provided. The provision of such facilities may be limited from time to time. Outdoor activities may be subject to weather conditions and, on occasion’s sufficient numbers.
Star ratings are used to symbolise the overall quality, level of service, food standard and range of facilities available in any given property. The criteria applied within each country will vary depending on specific requirements and PTS cannot be held responsible for acts, errors or omissions describing any accommodation or other service provided.

OUR RESPONSIBILITY TO YOU FOR YOUR BOOKING

In cases where we are acting only as a booking agent we have no liability for any of the accommodation arrangements and in particular no liability for any illness, personal injury, death or loss of any kind, unless caused by our negligence. Any claim for damages for injury, illness or death arising from your stay in the accommodation, must be brought against the owner of the accommodation and will be under the jurisdiction of the law of the country in which the accommodation is based.

INDEMNITY

When you book accommodation through ResDirect International , you accept responsibility for the proper conduct of yourself and your party during your stay. The accommodation provider reserves the right at any time to terminate (before or after departure) your holiday or that of any member of your party due to your or their misconduct, within their reasonable opinion. Full cancellation charges will then apply and no refund will be given. Furthermore, the accommodation owner nor ResDirect International shall be under no obligation whatsoever to pay compensation or meet any costs or expenses you may occur as a result of us terminating your booking, in accordance with this paragraph. If your actions or those of any member of your party cause damage to the accommodation in which you are staying, you agree to fully indemnify us against any claim (including legal costs) made against the accommodation owner. Finally, you are also liable to make a reimbursement to the accommodation provider for any damage caused, before you end your stay.

ROOM ALLOCATION

After registration, on arrival at your accommodation, you will be allocated a room. Please note: when travelling on flights departing the UK after midnight, your room will be reserved from the previous day. You must therefore, normally check out of your room by 12 noon on the day before a night flight home or on the departure for an evening flight.

SPECIAL REQUESTS

We will always try to assist with any request but these cannot be guaranteed. We do not accept bookings, which are conditional upon special requests being met.

If you have a complaint during your stay you must immediately bring it to the attention of the establishment in which your are staying who will do their best to rectify the situation.
If you still remain dissatisfied, there is a contact number on your voucher which must be called in order to give the supplier the chance to resolve the situation. Failure to do this will invalidate any claim that you may wish to take up with your booking agent upon your return. Any complaint must be made in writing to us with 21 days of return from your stay. Failure to take this step may deny us an opportunity to rectify the problem and investigate the circumstances, with the result that any entitlement you may have to compensation will be extinguished or at very best substantially reduced Subject to your statutory rights as a consumer, compensation is in all cases limited to an entitlement to repayment of all monies paid to ResDirect Interrnational

ACCOMMODATION

In many establishments, especially beach resorts ‘insects’ in the rooms (ie. cockroaches etc) are almost inevitable. It should by no means be taken as a sign of dirtiness, simply as a fact of life in these destinations. Furthermore, views from some accommodation may be partly obscured by palm trees and other vegetation that can grow very quickly in tropical climates.

TOURS

Where applicable, whilst every effort is made to operate a tour as advertised, on occasion it may be necessary to make changes to the accommodation, routing or order of an itinerary. Unless the change significantly alters the holiday, compensation will not be payable for minor alterations to the itinerary or nightly accommodation.

WATER/ELECTRICAL SUPPLIES

In many of the less sophisticated destinations we feature the water and electricity services struggle to keep up with the increased demands from tourism. Limited rainfall can put further pressure on their provision. Establishments do everything possible to maintain full services. However, occasional power cuts and/or water restrictions may be experienced.

WATERSPORTS AND OTHER ACTIVITIES

Many establishments offer water sports and other sporting activities, in some cases these may be free of charge. Please note that in the interest of your personal safety, the operators of these activities may require that you demonstrate your competence (for example a swimming test) prior to commencement and reserve the right to refuse participation for any reason if they feel this may compromise your or another guests safety. You should also ensure that you are adequately insured prior to venturing into such activities. As a responsible tour operator, we do not recommend the use of Mopeds/motorcycles and cannot be held responsible for your safety.

BEHAVIOUR

Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, accommodation owner /manager, tour leader or any other person in authority, your behaviour is causing danger, damage to property or persistently affecting the enjoyment of others, we reserve the right to terminate your holiday. Should this happen, no refund or compensation would be paid.

LOST ITEMS

If you lose any personal items whilst on holiday, please obtain a written report from the local representative (where applicable), or police, to help with any insurance claim on your return.

OUR PRICES

All prices published are calculated on the current daily exchange rate

PRIVACY STATEMENT

Our privacy /security statement and Web Site Terms & Conditions may be viewed via our web site and are incorporated into these terms.

The contract and all matters arising from it are governed by English Law and subject to the jurisdiction of the courts of England and Wales.

ResDirect International Ltd – Trinity House, Foxes Parade, Waltham Abbey. Essex, EN91PH

PTS Site Privacy Policy

Fo For the avoidance of doubt, PTS is a trading name of The Global Travel Group Plc. This site is operated and controlled by ResDirect International on it’s behalf. References to “PTS”, “we”, “us” or “our” refer and directly relate to ResDirect International. In all cases The Global Travel Group Plc act’s as agent and not principle for any bookings made via this site.

PTS is committed to ensuring this site is absolutely secure for you to book and pay for your accommodation 'on-line' where this facility is available on our site. We are also committed to protecting the privacy of your personal information.

References on this Web Site to "we", "our" and "us" are references to PTS.

At PTS we take security very seriously, and we have implemented a bank approved encryption system to protect your 'on-line' transactions with us.

How do we make sure that others do not have access to your credit card information?
Credit/debit card payments will automatically be encrypted using Secure Sockets Layer (SSL). This technology ensures that your credit/debit card numbers are not accessible by any unauthorised persons and are as safe as possible. This means the credit and debit card numbers are securely processed within our “on-line payment partners” system. For noting, our payment partner is “Datacash”. For more information, please visit - www.datacash.com/bank_cards.html

Furthermore, as required by the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. We absolutely retain the right to refuse any booking made via our site.

Security guarantee
1. In the very unlikely event that your card is used fraudulently, your bank or card issuer cannot hold you liable for more than £50.00 of fraudulent charges. If your bank or card issuer does hold you liable for any of the £50.00. PTS will cover the entire liability for you, up to the full £50.00. PTS will cover this liability only if the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at on the PTS web site while using the secure server.

2. In the event of unauthorised use of your credit or debit card, you must notify your credit or debit card issuer in accordance with its reporting rules and procedures.

With the above measures, we ensure that you will have peace of mind when booking your arrangements with us. PTS aims to make online shopping secure, fun and hassle free.

Do you need more reassurance?
If you need more reassurance about our security policy and its implications, contact our helpdesk who are ready to help with any misgivings or questions you may have. Please call them on 0870 2200 502

What information do we monitor from you?
When you browse the site, the only way we can obtain any kind of personal information is if you submit it to us voluntarily.

PTS requires that you supply personal information, including an e-mail address when making a booking or when wishing to join our e-mail offer service.

When you book on or via our site, we need to know your name, email address, personal address, credit or debit card number and expiry date. This allows us to process and fulfill your order, and to notify you of your order status. We also ask for your telephone number which enables us to contact you urgently if there is a problem with your booking.

Where the facility may be offered, you are responsible for keeping safe any password that you select to use the PTS web site. Please be careful when using the password.

We employ cookies (download of files to your PC to record your visits to the site) to measure site usage and related information.

How is your personal information used to benefit you?
This information is used to communicate with you, to understand your travel needs. It is also used to offer future relevant products, services and offers to meet your needs if you have “opted-in” to our e-mail database

What do we do with your personal information?
We will process any information you give us in accordance with the UK Data Protection Act 1988 and this privacy policy.

PTS is a trading name of Personalised Travel Services. We collect personal information (data) from customers or booking information from Travel Agents at the time of booking or enquiry. Information about you and your travelling party will be held on our computers (and in other ways). The following explains how PTS handles your data and when we will disclose personal information.

Booking your travel arrangements or checking availability.
We may need to process and pass information to hoteliers and other accommodation providers, tour operators and sub contractors, e.g. airlines. We may also pass sensitive personal information to suppliers to cater for special needs, e.g. wheelchair assistance. Your data may be processed within the United Kingdom or overseas. Please note, data transferred outside the European Economic Community may not be subject to the same high standards of data protection legislation.

Supplying Insurance cover.
If applicable, we may need to pass your personal information to the insurer to arrange cover.

Information about products and services.
You may “opt-in” to our e-mail marketing database at any time if you wish to receive special offers and marketing information and we may transfer information to carefully selected businesses to keep you informed about their products and services. You may “opt-out” of our marketing database at any time.

We may use the data you provide for the purposes of financial control and debt recovery through outside agencies.

Business administration
We may use the information you provide for the purposes of administration, customer service, business management, market research and analysis. We may monitor and/or record telephone conversations for security purposes and to improve customer service levels.

Prevention of crime
We may provide your information to the public authorities, such as the police, customs and immigration if required by them or as required by law.

By making a booking with PTS you are accepting our policy on behalf of yourself and your party and you consent to the uses, transmission and disclosure of information as described, irrespective of the levels of the data protection provided in any particular country, and understand that this is at your own risk. You have given explicit consent on behalf of your party to provide PTS with their information (where applicable) and allow processing of the data.

”In order for PTS to comply with the Data Protection Act 1988, we would like to advise you that the information you supply to us will be used to provide you with the products, offers and services you have requested. To do this we may have to share your details with our trusted partners and suppliers. This may also involve sending your details to countries that do not have an equal level of privacy legislation. Your details may also be used for improving our customer services, analysis and occasionally, for the prevention of fraud.”

Other important points to note
We may use visitor information to measure the entry and exit points of visitors to the site and respective numbers of visitors to various pages and sections of the site and details of searches performed. We may also use this information in the future to measure the usage of advertising banners, and other “click throughs” to and from the site.

We have security processes in place to ensure that our customers' data that is held on a central database and is not accessible by any unauthorised persons. However, persons such as IT systems suppliers may need to have access to the system from time to time.

Visitors to the site who subscribe to our e-mail service or visitors purchasing products on the site who have opted into our e-mail service may receive promotional mailings and e-mails from PTS on behalf of our travel partners/suppliers.

PTS will provide a summary of any personal information held upon request. This information will only be sent to the e-mail address on file for the subscriber name associated with it

You should note that Fire Health and Safety Regulations can vary greatly from country to country and even from resort to resort and whilst we always take great care in ensuring our passengers safety at the accommodations we use, you should be fully aware of the same. For instance it may be the case that a restriction applies in one country to accommodations eg, to have a "seperate or separated childs pool" that may not be a restriction in another, or even the "height restriction on a balcony" may also differ from one country to another and we strongly advise therefore that great care and supervision is taken by any family, couple or person when travelling abroad. Furthermore and despite common knowledge when holidaying abroad we recommend that strict supervision is given AT ALL times to infants, children and teenagers.

* Links to other website's and Principle Clause
PTS, its contractors, agents, owners, and employees cannot accept responsibility for the content or privacy policies of other web sites to which it may link and in all cases it should be known that PTS may acts as agent or principle for the accommodation it provides.

Changing your personal Information
If you believe that we are storing details relating to you and that these are incorrect or you wish to change or remove them, please contact us on 0870 2200 502 or alternatively write to us at the address below and we will correct them as soon as possible:-

PTS
Personal Information Dept
ResDirct International
Trinity House
Foxes PArade
Waltham Abbey
Essex
EN91PH

If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Finally, PTS advises that you should always check the terms and conditions relating to this website.